Extract taken from "Winning with People" by John Maxwell

A few years ago when I traveled to New Zealand to do a conference, I stayed in a hotel in Christchurch. One evening I was thirsty and started looking for a Coke machine. When I couldn't find one and I saw a door marked "Staff", I figured I'd go in and see if anyone in there could help me. I didn't find a hotel worker or a drink machine there, but I did observe something interesting. As I approached the door to go back out into the hall, I found that the door had a full-length mirror with the following words: "Take a good look at yourself. This is what the customer sees." The hotel's management was reminding employees that to fulfill their purpose, they needed to take a look at themselves.

Extract taken from "Winning with People" by John Maxwell.